Full-Time Global IT Help Desk – (Global SOP)

Responsibilities:
Successful candidates will be:
– Providing technical support / problem resolution thru phone / email / chat
– Building relationships quickly with customers and understand the dynamics of a global business environment

Qualifications / Skills:

– Basic network Fundamentals

o Firewall

o Ports

o DNS, Proxy, NTP

o TCP/IP

o basic IP routing,

o basic network troubleshooting

– configuring operating systems like Windows XP, windows 7

– background on cloud computing (IaaS, PaaS, SaaS etc. Lots of articles can be found on google)

– VPN (Virtual Private Network)

– Basic knowledge on Windows Servers (2003 or 2008)

For faster processing to those who are interested, just for this position, you may send your resume through email. Please don’t forget to update your resume with detailed work description / responsibilities from current / previous work.