31 Mar 2011
Full-Time Technical Support Representative
NOTE: This job listing has expired and may no longer be relevant!
Job Description
Technical Support Representatives
Responsibilities:
- Handle inbound customer service support calls from established customer
- Cross sell value added services or products that are offered by the company
- Provide consistent, superior service to every customer by utilizing all available tools and resources.
Requirements:
- Preferably with experience on any technical account with prior experience in a call center environment (1 year)
- Has an understanding of computer hardware
- Fluent in English with minimum detectable accent, close to neutral accent
- Exceptional communication skills and call handling skills.
- Superior listening skills
- Problem Solving/Trouble Shooting skills
- Ability to deliver information at customer’s knowledge level and style of communication in an understandable manner
- Ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Ability to multitask
- Flexible to changes and has sense of urgency
- Time Management Skills
- Can work under pressure, and can deliver set goals
- Demonstrated ability to handle upset customers positively and professionally
- Willing to work day or evening/night or weekend shifts in the country of operation
How to Apply
For immediate processing, Call: 034-433-8167
Email and send resumes to: BacolodRecruitment@teleperformance.com
LUXUR PLACE, Magsaysay Avenue, Bacolod City
open 9am to 6pm- monday to friday
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